Frequently Asked Questions
Have questions before applying? We've got answers. At Pointe at Five Oaks in Lebanon, Tennessee, we believe that finding your new home should be simple and stress-free.
The following are answers to the most often asked questions concerning our leasing procedure, pet policy, parking alternatives, deposit requirements, and other topics. We welcome up to two pets of any type or size, have flexible lease lengths, and provide in-home laundry in each apartment..
What do I need to bring with me when applying or touring?
Please bring a valid photo ID when visiting or applying at Pointe Five Oaks Apartments. Having your identification ready helps make the touring and application process smooth and efficient.
Will you run a background check as part of the application process?
Yes, Pointe at Five Oaks Apartments in Lebanon, TN, conducts background screenings that evaluate credit, rental, and criminal history for each applicant over age 18 who will reside in the apartment home.
What are the income requirements to qualify?
Pointe at Five Oaks in Lebanon, TN, requires applicants to provide proof of income of at least three times the monthly rental amount. If you will be providing an offer letter, or will not personally be providing proof of income, please reach out to our team directly. Our leasing team can assist with questions about rental criteria and the application process.
What are the application and administrative fees?
At Pointe at Five Oaks Apartments in Lebanon, TN, the application fee is $65 and the administrative fee is $200. Contact our leasing team with any questions about these fees.
How much is the deposit?
Pointe at Five Oaks in Lebanon, TN, offers flexible security deposit programs, including refundable and non-refundable options. Contact our leasing team to learn more about available options and the application process.
What is your pet policy?
Pointe at Five Oaks Apartments in Lebanon, TN, is pet-friendly and welcomes up to two pets per apartment home, including dogs and cats of all breeds, weights, and sizes. Conditional approval of pets is required at the time of application. Contact our leasing team for additional pet policy details.
What lease terms are available?
Pointe at Five Oaks in Lebanon, TN, offers flexible lease terms ranging from 3 to 15 months. Contact our leasing team to learn more about current lease options and availability.
Is renters’ insurance required?
Yes, renters’ insurance is required at Pointe at Five Oaks in Lebanon, TN. You may obtain your own policy or contact our leasing team for assistance with coverage options available through us.
How do I pay rent?
Residents at Pointe at Five Oaks in Lebanon, TN, can pay rent by money order, cashier’s check, or online through the Resident Portal.
What is included in the monthly rent?
Monthly rent at Pointe at Five Oaks Apartments in Lebanon, TN, includes your apartment home and access to all community amenities. Additional fees, utilities, and optional services may vary depending on your apartment and lease agreement.
Is laundry available in-apartment or on-site?
All apartment homes at Pointe at Five Oaks in Lebanon, TN, include an in-apartment washer and dryer for convenient laundry at home.
What are the parking options?
Pointe at Five Oaks in Lebanon, TN, provides surface lot and garage parking. Contact our leasing team for additional information about parking options and availability.
Do you offer corporate leases?
Yes, corporate leases are available at Pointe at Five Oaks in Lebanon, TN. Contact our leasing team to learn more about corporate leasing options and availability.
Do you have a preferred employer program?
Yes, Pointe at Five Oaks Apartments in Lebanon, TN, offers a preferred employer program with waived application and administrative fees for eligible employees of Amazon, Vanderbilt UMC, CoreCivic, HCA Healthcare, teachers and educators, active or retired U.S. military, healthcare professionals, EMS, police, and firefighters. Contact our leasing team for more details!
What languages do your team members speak?
The leasing team at Pointe at Five Oaks in Lebanon, TN, speaks English and can assist with questions about apartments, availability, amenities, and the leasing process.
Is smoking allowed on the property?
No, Pointe at Five Oaks in Lebanon, TN, is a smoke-free community. Contact our leasing team if you have additional questions about community policies.
